Buying a Mobile Phone from Amazon
I had been mulling over a solution to carrying around both a Palm and a mobile phone to deal with my day to day. After returning from vaction, my phone was ripped off, so the pressure was on to try to find a converged replacement. After trying out the Treo 650 and Blackberry 7100, I decided against both of them and started to zero in on the Nokia 6682. Problem is, the 6682 isn't readily available, but supposed to be released 'any day now' by Cingular.
After two weeks without a phone, I finally made up my mind to stop waiting for the Nokia 6682 to be available from Cingular and to just get the Nokia 6620 instead and 'upgrade' to the 6682 when and if it becomes available.
Searching high and low around the area quickly led to the conclusion that none of the Cingular stores around here have a very complete selection of phones and definately not the more feature rich units. I noticed on Amazon that they had the phone available and with the two rebates offered, I essentially made $25USD on the purchase of the phone. I ordered with Amazon and ponied up for the next day delivery as the item was listed on their site as 'shipping within 24 hours'. The next day I get, not a delivery notice from Amazon, but an email telling me that there is a delay in processing my order. It turns out that it can take up to 48 hours for Amazon/Cingular to do the credit check -- Amazon won't ship until Cingular says your credit is good. So three days later my phone ships. The amazing thing was that it shipped at 3AM and I recieved it later that same day.
Activating the phone was another adventure which required no fewer than 8 phone calls to Amazon and Cingular to get the phone activated, the correct calling plan options established, voicemail initialized, etc. In spite of all of the calls required, Amazon and Cingular did an excellent job of quickly and politely dealing with each and every issue including staying on the phone with me as I went through the various activation steps. At one point, I was on the phone so long that my cordless phone's battery died with no warning. About 30 minutes later the Cingular rep called me back to make sure that everything had been activated properly. Outstanding!
Since then I have been trying to find the time to familiarize myself with the phones features and software (and there are quite a few of them). More on that later.
After two weeks without a phone, I finally made up my mind to stop waiting for the Nokia 6682 to be available from Cingular and to just get the Nokia 6620 instead and 'upgrade' to the 6682 when and if it becomes available.
Searching high and low around the area quickly led to the conclusion that none of the Cingular stores around here have a very complete selection of phones and definately not the more feature rich units. I noticed on Amazon that they had the phone available and with the two rebates offered, I essentially made $25USD on the purchase of the phone. I ordered with Amazon and ponied up for the next day delivery as the item was listed on their site as 'shipping within 24 hours'. The next day I get, not a delivery notice from Amazon, but an email telling me that there is a delay in processing my order. It turns out that it can take up to 48 hours for Amazon/Cingular to do the credit check -- Amazon won't ship until Cingular says your credit is good. So three days later my phone ships. The amazing thing was that it shipped at 3AM and I recieved it later that same day.
Activating the phone was another adventure which required no fewer than 8 phone calls to Amazon and Cingular to get the phone activated, the correct calling plan options established, voicemail initialized, etc. In spite of all of the calls required, Amazon and Cingular did an excellent job of quickly and politely dealing with each and every issue including staying on the phone with me as I went through the various activation steps. At one point, I was on the phone so long that my cordless phone's battery died with no warning. About 30 minutes later the Cingular rep called me back to make sure that everything had been activated properly. Outstanding!
Since then I have been trying to find the time to familiarize myself with the phones features and software (and there are quite a few of them). More on that later.
posted by rich at 9:14 PM
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